Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katedumbleton.kd@gmail.com. Please note that returns will need to be sent to the following address: No. 2, 9 Clive Crescent, Penarth, Vale of Glamorgan, UK CF64 1AT

 Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at katedumbleton.kd@gmail.com.

We recommend that returns are made via Royal Mail Special Delivery Service. We accept no responsibility for any items lost, stolen or damaged in transit.

Cost of return postage is to be borne by the customer. Items bought at retail outlets must be returned to the place of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If items are damaged due to a manufacturing default we will repair the jewellery at no extra cost provided it is returned to us within 1 month of purchase. Repairs can be made after this time but will incur a cost.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know that you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katedumbleton.kd@gmail.com.

We recommend that returns are made via Royal Mail Special Delivery Service. We accept no responsibility for any items lost, stolen or damaged in transit. Cost of return postage is to be borne by the customer.

Items bought at retail outlets must be returned to the place of purchase.